Mainland UK & Ireland Delivery and Returns

November 2020 Lockdown

Being in the manufacturing sector, and having taken stringent measures (including moving to larger premises) to ensure the safety of our workshop team, we will still be able to produce and deliver furniture safely over the planned secondary lockdown period.

Most of our suppliers are staying open, however some stocks of oak are very low country wide; at present we are still taking orders based on the wood stocks we have, and will continue to monitor the situation.

Although we cannot rule out delays during or after the lockdown, our current lead times (although long) are as accurate as we can foresee, our small workshop team are doing everything they can to make and deliver desk tops as quickly as possible.

Free Delivery

We hand deliver our table tops ourselves, for free. Shipping to Ireland also available.

We also use minimal packaging, and considered delivery routes to what we can to reduce waste and emissions.

Free Returns

If you are not 100% happy with your desk top, let us know within 30 days.

We will work with you to get to the best solution, from a full refund to a replacement product.

Free Cancellations

Changed your mind up to a couple of days after placing your order? No problem.

Just send us an email within 48 hours of your purchase, and we will issue a refund immediately. No hard feelings.

COVID-19 UPDATE (2nd November 2020): We are now only accepting a certain amount of orders each week. Once we have filled up that week, the estimate moves on a week. We have plans to increase production capacity. Table top product pages have an “estimated delivery before” date. Estimates may vary by up 2 weeks depending on your ordered items or your location.

Desk top & monitor stand mainland UK delivery

  • Free delivery
  • Delivered by us personally with a 1 hour time slot.
  • Our desk tops are delivered with minimal packaging (mainly corner protectors and reusable moving blankets) as we hand deliver our items.
  • Dispatched within 3-4 weeks. (Please see above COVID-19 notice for updated time scales)

Desk top & monitor stand delivery to Ireland

  • £29 + VAT
  • Our hand made products would be very well wrapped, but unfortunately we cannot take responsibility if any damage occurs.
  • You may choose to arrange your own courier or insurance.

Monitor stand mainland UK delivery

  • As above with the following changes:
  • Postage for orders under £100 is £5.95 + VAT.
  • Professionally packed to avoid damage.
  • Dispatched within 1-2 weeks. (Please see above COVID-19 notice for updated time scales)

Environmentally aware delivery for mainland UK

Wayne hand delivering solid wood furniture around the UK.

Hand delivering our desk tops results in many environmental benefits:

  • Minimal packaging, as we take great care of all our items, right up to your door.
  • Pre arranged time slots mean we don’t need to make multiple delivery attempts.
  • Considered, pre planned routes reduce unnecessary milage
  • We do not engage with large sorting offices, wasting energy taking your item off route.

Returns & Guarantee

Our desktops and monitor stands come with a 30 day money back guarantee. We will issue a refund or replacement if something is not 100% with your hand made item.

We understand our premium desk tops could represent a significant investment in your working environment. If after sleeping on it, you change your mind, just drop us a line. Our process is such that we can offer a 100% refund if you let us know with in 48 hours of placing your order. After 48 hours, we will do our very best to accommodate your request, we may still be able to offer a full refund, but depending on how much work has already been done on your bespoke order, there may be charges incurred.

All returns are protected by your statutory rights, all faulty items can be returned for a refund or replacement.

Fulfilment

All products are fulfilled by TheReallyGoodOakShop, as explained on our About/Terms page.